The Patient Financial Services Department is responsible for many different business activities. Our department has over 150 employees dedicated to serving our patients. We are located throughout the community clinics, hospital clinics, patient floors and several business offices. Our department performs many different functions related to the financial part of your healthcare services.
We can help you with the following services:
Financial Counseling – Our employees have years of experience helping uninsured patients get financial assistance through programs such as Medicaid, Medicare, Crime Victims and Parkland HEALTHplus. We can help you complete the application process and have Medicaid workers located on-site at many clinics and in the main hospital.
Registration – If you have a change of information such as a new phone number or new address we can help you update your registration record. It is important for us to have the right information to contact you for information about your account or to schedule a clinic visit.
Insurance Verification – We can help you verify your insurance benefits. Whether you have Medicare, Medicaid, Workers’ Compensation or a commercial plan such as Aetna or Cigna our staff can verify your coverage benefits. This can help you plan for continuing or follow up health care.
Payment Arrangements – If you need help paying for services we can discuss different options for paying your bill. We will tell you how the financial process works and your responsibilities to pay for medical treatment (including emergency medical services).
Customer Service – If you have a question about a statement you received from us or your insurance, our staff can help you answer questions or provide you with the right contact to answer your questions.