How do you know the health care you received was good? Quality measures were created as a way to measure patient safety and the outcomes of medical care. They are often based on instances of conditions or diseases. Quality information allows us to review the care we provide as compared to state and national rates. Quality measures are defined and reported publicly by many national organizations, like the Leapfrog Group, The Joint Commission or the Centers for Medicare and Medicaid Services (CMS). In fact, CMS reports performance on quality measures on all hospitals in the country on a website called Hospital Compare.
Quality is not only about excellent, top-rated medical services. At Parkland, quality is also about continuous improvement. That means we continuously look for opportunities to improve. By looking at benchmarks and best practices, we can ensure we are always seeking better ways to care for our patients.
Although useful, quality care is about more than simply data. It’s about how we treat our patients, every employee’s commitment to safety and the entire organization’s dedication to the needs of our patients first. At Parkland quality and safety are important because we care about our patients.
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